When you work in customer support, it can sometimes feel like you’re having to repeat the same things over and over again. It can also be tricky finding or coming up with quick explanations that’ll be easy for your customer to understand. If only there was a way to speed these things up and make your life easier. Well, now there is! ChatGPT can help you with all of that and more.

This course will help you use ChatGPT to create simple instructions for customers to follow, and quickly create responses to customer queries. It’ll also show you how ChatGPT can be used to improve the efficiency and consistency of your work. Each video will cover a specific topic, so you can choose exactly what you want to learn, at a pace that suits you.

By the end of the course, you’ll be able to:

• Use ChatGPT to create simple instructions for customers 
• Recognize how ChatGPT can be used to improve the efficiency and consistency of your work
• Use ChatGPT to quickly write responses to customer queries

Why take this course?

Working in customer-support roles can come with a lot of pressure to get things done efficiently, both from the company and the customer. Tools like ChatGPT can help with this, by improving both the speed at which things are done, and the quality of the work. This course is for anyone in a customer-support role, particularly those who deal with written communications. To get the most out of this course, you’ll need access to a computer and ChatGPT Plus.

10 mins | SCORM | Cheat Sheet